An accountable owner
Make the request, its priority and the person responsible for its next decision clear.

Keep client requests, operational decisions and leave approvals connected to the people and work they affect.
An incoming request needs a clear decision before it becomes a commitment. Record what is needed, who should review it and what was approved. When a request moves into delivery, the team can refer to the original details and decision history instead of asking the same questions again.
Make the request, its priority and the person responsible for its next decision clear.
Retain the approval and its supporting details with the request.
Keep the client, files and agreement attached when an accepted request becomes a task.
Client requests, leave, operational intake, decisions and follow-up.